Privacy Policy

1. Introduction

Dynamic Air Heating, Cooling and Gas Piping (hereinafter "we," "us," "our," or "Dynamic Air") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dynamicair.ca and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect information in the following ways:

• Contact Forms: When you submit a service request, quote request, or contact form, we collect your name, email address, phone number, and service address.
• Appointment Scheduling: We collect information necessary to schedule service appointments, including property details and preferred dates/times.
• Cookies: We use cookies for website analytics, user experience improvement, and tracking site usage patterns.
• Automatically Collected Data: We may collect your IP address, browser type, operating system, and pages visited through automatic logging.
• Communication Records: We maintain records of email, phone, and text communications with our customers.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests and quotes
• Schedule and confirm appointments
• Send you service-related communications and updates
• Respond to your inquiries and customer support requests
• Improve our website functionality and user experience
• Analyze website usage and trends for business purposes
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting business, or serving you, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Dynamic Air is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser, though some features of our website may not function properly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Your Privacy Rights

As a resident of Canada, you have rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access your personal information
• Right to correct or update your personal information
• Right to withdraw consent for our use of your information
• Right to request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, please contact us at the information provided below.

8. Retention of Information

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. When information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date and, if significant, by posting a prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

12. PIPEDA Compliance

Dynamic Air complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), which is Canada's federal privacy law. PIPEDA establishes rules about how private-sector organizations collect, use, and disclose personal information. We are committed to handling your personal information in accordance with PIPEDA principles.